A Digital Agency for your Perfect Customer Support!
Entertain your customers with the best support and enhance your business!
How We Help Business Owners Go Beyond The Bottom Line?
Here at digital Korbax, we keep our eyes on the final goal and plan the strategy correctly. We believe that your business can flourish only when your customer is happy, and to make a customer happy, you must have a perfect customer support service to make them believe that you are always there for them. Customer feedback is essential, and the best part is to convince them that your benefits are the timely and immediate action taken on their demand. Digital Korbax understands the urgency and delicacy of this matter, and that is why we keep our focus on customer satisfaction.
Customer Support Outsourcing Services
We’re not the only ones excited about Digital Korbax.
THOUSANDS OF COMPANIES AROUND THE GLOBE HAVE USED DIGITAL KORBAX.
Service Benefits
What Our Client Says
I have been working with Digital Korbax over a year and the services are awesome and I haven’t had a need to go anywhere for any type of digital services or customer service. Everything needed, they have someone that can help! I would definitely recommend them if you’re looking for anything.
Lasundia Reese, MiraclesofcreditDigital Korbax is Amazing… They are hardworking, dedicated and provides great customer experiences. They also go over and beyond to ensure their job / task is completed on time and are always available. I will highly recommend!
Keva Chester, Chester Realty Group LLCIf you are looking for a one-stop shop for business support needs, look no further. The team at Digital Korbax does what it takes to get the job done and satisfactory.
Chantelle Daniels, ReDefiners World LanguagesFAQ’s
Offering an omni channel approach can improve customer experience. Additional tools such as Live Chat, Knowledge Bases and 24/7 Phone Support can all boost the customer/e-commerce business relationship.
Most Americans consult online ratings before making a purchase decision. Rapid response is critical on social media and without an outsourced partner it can be hard to keep up. With monitored social media, sensitive conversations can be moved out of the public eye and into a private channel.
Contact center metrics and Key Performance Indicators (KPIs) are how we measure success. These include First Contact Resolution Rates, Service Level and Response Times, Post-Call Surveys and Net Promoter Scores.
An inbound call is initiated when a customer calls into the contact center, while outbound is when a call center agent initiates a call to a customer.
Just one negative experience can tarnish a customer’s perception of your business. Call center quality assurance is a promise to deliver a helpful, pleasant and informative experience to each customer. When choosing a contact center, it’s important to make sure leadership implements and follows through with a Quality Assurance Strategy. The contact center you choose will be representing your brand, and unsatisfied customers can result in lost revenue.